REFERENCE #: 030623
LOCATION: Vancouver , British Columbia , Canada
JOB FAMILY GROUP: Communications
Internal Product Communications & Change Management, Manager
A day in the life:
• You are responsible for creating and delivering Product communications strategies to inform and unite our cross-functional teams around the globe
• You will lead the planning, execution and evolution of these strategies across multiple channels and formats, working in close collaboration and thought-partnership with internal stakeholders across the organization
• You will play a leading role in the change management and communication strategies for key projects/initiatives
• You manage and measure all Product communications/engagement analytics to drive and support an evolving, on-going and data-driven strategy
• You will pioneer new, best in industry communications and change management ways of working to support the lululemon growth plan
• You create and deliver centralized communication to our global Product team
• You will introduce and execute a creative and engaging internal video/content strategy
• You will provide strategic communications and change communications insight; sharing in-depth knowledge of different approaches, formats and tools to inform and engage all of our employee audiences
• You design and build beautifully created communication templates, layouts and presentation tools
• You manage relationships with other communications content owners in the business to continually drive development of best practices, usability and awareness
• You will partner with the Manager, Product Engagement to ensure a seamless strategy is aligned with all departmental key deliverables
• You drive and deliver change management and communication strategies for key projects/initiatives
• You are on the pulse of what other brands/industries are doing in the communications & change management space
• You will lead and develop team members
• You will support issues and crisis communications internally, as needed
• You will support Product Engagement events as needed
• You will advise best practices for change management strategies
Required skills/experience:
• Degree in professional communications required
• Additional education in operations/project management preferred
• You have a minimum of 6-10 years of diverse, multi-channel communications experience, ideally within medium-large corporate organizations
• You have experience leading and strategizing internal communications and have a passion for employee experience and engagement
• You are a strategic leader with strong writing skills above all, along with a healthy balance of visual communication and speaking skills
• You are a constant and curious learner; passionate to evolve and to lead best-in-class communications practices
• You take an innovative approach to communications leveraging technology and digital tools to serve specific audience needs
• You are adept at calmly and effectively managing complex, fast-moving and unexpected communications within tight timelines
• You love connecting with others and have a proven ability to work within and lead a team
