Communications & Change Management, Manager

REFERENCE #: 030623

LOCATION: Vancouver , British Columbia , Canada

JOB FAMILY GROUP: Communications

Internal Product Communications & Change Management, Manager 

A day in the life:

• You are responsible for creating and delivering Product communications strategies to inform and unite our cross-functional teams around the globe
• You will lead the planning, execution and evolution of these strategies across multiple channels and formats, working in close collaboration and thought-partnership with internal stakeholders across the organization
• You will play a leading role in the change management and communication strategies for key projects/initiatives
• You manage and measure all Product communications/engagement analytics to drive and support an evolving, on-going and data-driven strategy
• You will pioneer new, best in industry communications and change management ways of working to support the lululemon growth plan

Job responsibilities: 
• You create and deliver centralized communication to our global Product team
• You will introduce and execute a creative and engaging internal video/content strategy
• You will provide strategic communications and change communications insight; sharing in-depth knowledge of different approaches, formats and tools to inform and engage all of our employee audiences
• You design and build beautifully created communication templates, layouts and presentation tools
• You manage relationships with other communications content owners in the business to continually drive development of best practices, usability and awareness
• You will partner with the Manager, Product Engagement to ensure a seamless strategy is aligned with all departmental key deliverables
• You drive and deliver change management and communication strategies for key projects/initiatives
• You are on the pulse of what other brands/industries are doing in the communications & change management space
• You will lead and develop team members
• You will support issues and crisis communications internally, as needed
• You will support Product Engagement events as needed
• You will advise best practices for change management strategies

Required skills/experience:
• Degree in professional communications required
• Additional education in operations/project management preferred
• You have a minimum of 6-10 years of diverse, multi-channel communications experience, ideally within medium-large corporate organizations
• You have experience leading and strategizing internal communications and have a passion for employee experience and engagement
• You are a strategic leader with strong writing skills above all, along with a healthy balance of visual communication and speaking skills
• You are a constant and curious learner; passionate to evolve and to lead best-in-class communications practices
• You take an innovative approach to communications leveraging technology and digital tools to serve specific audience needs
• You are adept at calmly and effectively managing complex, fast-moving and unexpected communications within tight timelines
• You love connecting with others and have a proven ability to work within and lead a team

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

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