Community Manager

Monstercat is looking for a social savvy and service-oriented Community Manager to stoke and maintain a positive and supportive online fan community in line with Monstercat values. Reporting to the Head of Marketing, this role will oversee and engage our online moderators as well as support the greater Monstercat online community via various social platforms and inbound inquiries. This role is ideal for someone with a customer service or sales background, who is very social and outgoing online, and is excited by the opportunity to use their online klout to support the development of a great brand experience for our fans.

The Role…

Community Management

  • Act as Admin in our online communities
  • Manage and support the Moderator team

Social Media Support

  • Fan support for questions in the Monstercat Discord and Reddit threads
  • Support our Content Manager to respond to fan inquiries/comments on socials

Customer Support

  • Handle all inbound fan-related support inquiries: merch, claims, Gold, general
  • Proactively perform outbound support – seek out upset customers via socials

Upselling

  • Upsell Monstercat apparel or Gold memberships, where relevant

 

About You…

  • Previous music/gaming/other industry experience
  • Previous customer support and/or sales experience
  • Very social online
  • Excellent communication skills, both verbal & written, with an extroverted and amicable writing style
  • Ability to influence and mobilize our community
  • Great sense of humour
  • Responsible, driven, curious
  • Proficient at managing multiple projects, staying organized, and prioritising effectively
  • Problem solver, critical thinker
  • Willing to keep an eye on socials outside of “office hours” and step in when required
  • An interest in learning the Monstercat’s business model and music catalogue
  • Bonus points for having previously managed a YouTube, Twitch and/or Mixer channel
  • Bonus points for knowing multiple languages (English, Spanish, German, Portuguese, French, Russian are ideal)

Why join Monstercat? We offer the opportunity to…

  • Work with smart, driven, and inspiring people in a fun and collaborative environment
  • Work at the forefront of music innovation
  • Be creative & strategic
  • Be rewarded with more opportunity
  • Work a flexible work week in our creative Railtown Vancouver office with freshly ground coffee, a fully stocked kitchen, and regular company events
  • Utilize a comprehensive health and dental benefits package

About Us…

Monstercat is North America’s largest independent electronic music label. From the heart of downtown Vancouver, we’ve mastered the art of innovation to award-winning levels. We connect an unparalleled roster of chart-topping artist with fans worldwide, all the while partnering music with distribution players and partnerships that maximize impact. Powered by a collection of creative music lovers and tech aficionados, we’ve successfully forged into the realms of events, apparel, and gaming with signature style.

How to Apply…

On our website, click “Apply for this Job”. To be considered for this role, please include:

  • Your resume
  • A brief cover letter summarizing how your experience, skills, and passions are a perfect match for this role. Please include a brief sentence or two on how music plays a role in your life.

To apply for this job please visit monstercat.bamboohr.com.

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