Senior UX Designer – eComm Retail

User Experience (UX) Designer IV – eCommerce Retail Experiences

The Experience Design team is looking for a UX Designer to join our Global Retail stream to help lead the experience of our sitewide events and content initiatives, such as our Black Friday event. The Global Retail stream interfaces with marketing, business leads and our product teams to bring site components to life for our biggest sales and events of the year.

Experience Design at Best Buy Canada drives the vision of the entire customer journey. We are a large and growing team of diverse specialists in UX, UI, Visual Design, Content Strategy, and Copywriting. The Experience Design department operates under the Director of Experience Design and enjoys strong executive support. Best Buy Canada’s eCommerce group is truly Agile at scale, with a flat organizational structure and designers working with distinct streams, united within communities of practice.


  • Defining the UX strategy, vision, and customer journey for key parts of the web customer experience
  • Creating playbooks for our sitewide initiatives in conjunction with the Business Leads to evolve and iterate the UX of our sales events based on user research and analytics
  • Communicating design rationale to help educate and provide feedback to cross-functional teams on the value of user-centred design
  • Working collaboratively with marketing and your peers in retail experience design community (business leads, content strategists, digital designers) to build scalable solutions that improve the user experience
  • Crafting deliverables such as playbooks, process flows, and behavioral insights reporting to effectively communicate design strategies and detailed interaction behaviours
  • Navigating a dynamic Agile environment that requires independent self-direction with an aptitude for team collaboration and open communication
  • Collaborating with team leads and cross-functional teams to strategize test plans that validate design hypotheses
  • Consulting with stakeholders early and often to ensure alignment and synergy on the progress of different initiatives


  • 7+ years of extensive experience in an individual contributor role on a product or web design team
  • Advanced skills in interaction design, information architecture, usability evaluation, and user research
  • Extensive experience working closely with business to define the strategy and rationale for features
  • Extensive experience in eCommerce and Retail, working with business and marketing for sales initiatives to drive traffic to conversion
  • Ability to quickly identify both user goals and business goals from stakeholders and to translate those goals into detailed requirements
  • Familiarity with working in an Agile or Scrum environment
  • Highly collaborative mindset that allows you to build trust and accountability
  • Natural curiosity to explore fresh ideas, to capture assumptions into clear hypotheses, and to validate those hypotheses through various evaluation methods
  • Ability to embrace change with positivity and enthusiasm


Our goal is work-life harmony for everyone who works here. Don’t feel like driving to work each day? Hop on our free shuttle service that runs between our head office and the SkyTrain at Metrotown. Can’t find the time to work out as much as you’d like? Hit the treadmill, stationary bike, or weight room in our 24-hour on-site gym staffed by professional trainers. No time to pack a lunch or make breakfast? Our fully catered (and partially subsidized!) cafeteria serves everything from eggs benny and French toast to fresh-made sandwiches, stir fry, pasta, entrées, and more.

We also believe an amazing work-life harmony includes continual learning and growth… on company time. That’s why everyone in our eCommerce and IT departments has their own professional career coach, career development plan, and access to a series of in-house development seminars.


  • Significant employee discounts both in-store and online
  • Competitive benefits, including a variety of options for extended health, dental, and life insurance
  • Registered Pension Plan where the company matches your contributions, dollar for dollar
  • Employee stock purchase plan, with the company matching up to 5% of your eligible contributions
  • Coffee bar that serves Starbucks and Seattle’s Best Coffee
  • Easy access to riverside trails and parks when you need to unplug and take a break
  • Free parking in our lot and loads of free street parking in the area
  • On-site dry cleaning drop off and pick up service
  • Opportunity to participate in regular hackathons and other similar events

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