TL Sr Communications&Engagement Lead – FTT (36 Months)

Marketing Statement

The South Coast British Columbia Transportation Authority (TransLink) is one of Canada’s most innovative transportation authorities, founded in 1999 to plan and manage transportation within Metro Vancouver. We’ve achieved success not only in improving the transportation network of the region, but helping maintain the enviable lifestyle of residents and the viability of local businesses. TransLink and our family of companies (Coast Mountain Bus Company, B.C. Rapid Transit Company and Transit Police) are proud to be one of BC’s Top Employers.



Prime contact for TransLink’s Customer Communications & Public Affairs division related to a specific project across the TransLink enterprise. Manages and leads the implementation of the division’s strategy for the capital projects working across enterprise in collaboration with project managers. Leads and coordinates the project across the Customer Communications & Public Affairs division; this includes marketing, engagement, media and corporate communications.


• Manages and leads the implementation of Customer Communications & Public Affairs division strategy for the project on an on-going basis. Ensures efforts are consistent through multiple channels and key communicators. Ensures channels are appropriate for the external messages.

• Collaborates and provides support to the project across enterprise, providing communications-related resources and recommendations to ensure consistent and timely communications of related projects in conjunction with the project leads/managers.

• Incumbent is the prime contact for the Customer Communications & Public Affairs division related to the assigned project; tracks and reports on project status, identifies and recommends action for the division related to risks and opportunities, alerting the Director and related business leaders to critical issues. Identifies and resolves issues pro-actively to mitigate TransLink’s reputation.

• Liaises with project managers across the enterprise, with a view to scoping out requirements and moving forward on achievement of project deliverables, adjusting strategy as required. Assesses risks associated with the overall divisional strategy for the project and developing and implementing plans to mitigate.

• Builds and maintains working relationships with stakeholders ensuring a common understanding of the current issues, activities and key messages and provides support for project completion.

• Liaises with business leaders, municipal/ provincial working teams on the development and implementation of communication plans to support overall delivery of the capital project. Keeps TransLink executives apprised of any potential issues that may escalate to senior management and contributes to the development of mitigation strategies by performing duties such as preparing preliminary informational summaries.

• Supervises the work and mentors’ staff; assists in the supervision of external consultants.


Education and Experience

The competencies for the position would be acquired through a completion of university degree in communications, public affairs or a related discipline, plus five (5) years of progressive experience in a corporate communications environment including government relations, public and stakeholder engagement and project management within a large public organization.

Other Requirements:

Advanced written and oral communication skills to develop and implement communication strategies, plans and a variety of communication materials, including web and social media content.

Solid knowledge of the principles, theories, concepts, practices and techniques of strategic communications, government relations and public engagement.

Solid interpersonal and relationship building skills with ability to recognize political and other sensitivities and develop credibility with internal stakeholders through communication while handling confidential information of the stakeholders.

Advanced knowledge of standard office tools including word processing, web-based and presentation software

Solid project management and time management skills

Solid working knowledge of electronic publishing and social media

Solid analytical and problem-solving skills

Solid supervisory and people management skills

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Rate of Pay

Grade: 05

Salary starting at $74,733

How to Apply

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INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: 2nd April 2019
Closing Date: Until Filled

Please note that only those short listed will be contacted.

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